FAQs
Frequently Asked Questions
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🛍️ Orders & Products
What kind of clothing do you sell?
We offer curated second-hand, vintage, and pre-loved fashion — from everyday streetwear to timeless classics and designer gems.
How do I know if an item will fit me?
Each product page includes sizing info and exact measurements. We recommend comparing them with a similar item you already own.
Do you restock items once they’re sold out?
Nope — each item is one of a kind. If you love it, grab it before it’s gone!
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🚚 Shipping & Delivery
Where do you ship?
We currently ship within Italy and across Europe. More locations are coming soon!
What shipping options do you offer?
You can choose between:
• Eco-Slow Shipping (4–7 business days): lower impact, sustainable choice
• Express Shipping (1–3 business days): fast and tracked
All deliveries are handled by Poste Italiane.
Is shipping free?
Yes! Shipping is free for all orders over €69.
How do I track my order?
Once your order ships, you’ll receive a tracking link by email.
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🔁 Returns & Exchanges
Can I return an item?
Yes — returns are accepted within 7 days of delivery. Items must be in original condition. Just contact us to get started at swaprofficial.slowfashion@gmail.com.
Can I exchange an item?
Since every item is one-of-a-kind, we don’t offer direct exchanges. You can return your item for a store credit refund and place a new order for something else.
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🌱 Sustainability & Impact
Why should I choose second-hand fashion?
Buying pre-loved means less waste, less pollution, and more style. It’s one of the most impactful choices you can make for the planet — and your wardrobe.
What makes SWAPR different from other vintage stores?
We carefully curate pieces by quality and style, offering you clean, wearable fashion with a soul. Every SWAPR item has a story — and you get to write the next chapter!
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💬 Orders & Support
I have an issue with my order — what do I do?
No worries! Just email us at swaprofficial@slowfashion@gmail.com or fill out the [contact form link], and we’ll help you right away.
Can I sell or swap my clothes with SWAPR?
Coming soon! We’re working on opening up the platform so you can join the circular fashion movement. Sign up for our newsletter to stay updated!